Early Excitement
College is exciting! Students hear about all the great opportunities it offers, like fraternities, sororities, clubs, and intramural teams. There are so many choices, they’ll never try everything. The campus is full of diverse activities, from academic seminars to cultural festivals, ensuring that there’s something for everyone. Students can develop lifelong friendships and gain valuable experiences that extend beyond the classroom. But it’s not always perfect. Challenges like balancing coursework, managing financial responsibilities, and dealing with homesickness can make the transition to college life difficult. Sometimes, they are overwhelmed with the newness of their first-year of college and need support.
-
Loneliness and Isolation
First-year college students often struggle in the second month or so of classes. After the first rush of orientation, new classes, and the usual welcome week activities, they find themselves homesick. They feel lonely and maybe a little depressed. As faculty and staff, part of our job is to support them through this first-year, which can demoralize them.
Indeed, counselors and therapists have pointed this out for at least the last twenty years. For instance, in 2010, Diana Barth, a NYC psychotherapist, wrote “I’m Homesick! Freshman Blues and Psychological Growth.” In 2016, Michelle Ruiz, in Seventeen magazine, wrote “What No One Tells You About Freshman Year of College.” Both articles detail the struggles that many students have with the transition to college life (Barth, 2010 and Ruiz 2016). Again, in 2018, Kierah Blythe wrote, “The Freshman Blues: Ways to Combat Depression in College” for HBCU Pulse. The trend continues, as just this year, Haley Sherif of Educational Advocates asked, “Feeling Lonely in College?” and proceeded with “Five Tips for for College First-Years.” It is clear that this is not a problem only faced by a small group of students.
How They Respond
Most students, though, work through these challenges. They make a point of getting involved. They join a club, rush a Greek organization, or even get a part-time job. Whatever they try, they find a way to make friends. Undoubtedly, some take advantage of campus resources, like study groups, or they attend events designed to foster social connections. They gradually discover their strengths and interests, transforming feelings of isolation into a sense of belonging. By participating in these activities, they start building a network of peers and mentors. In the long run, this helps them grow both personally and academically.
Trouble Adjusting
Some students struggle more with this transition than others. They are, perhaps, more introverted and have trouble meeting people. Maybe, they haven’t found a group of people or club where they feel they fit. In a worst case scenario, they decide they don’t belong at this school. Whatever the reason, these students never find their footing at their colleges. Some of them transfer to a new school. Others decide to join the workforce, go to trade school, or join the military. These are all good choices, but they are different from what these students expected. So, they need support so they know they are normal. Some of them will drop out completely. In fact, The Education Data Initiative found in 2023 that almost 1/4 of first-year, freshman students dropped out within 12-months of starting college.(Hanson, 2024) Sometimes, this leaves them feeling as if they’ve failed themselves or their families.
Added Challenges for Online Students
Now, imagine the same struggles and experiences, but with a single difference. Instead of living on campus, the students are in a fully online/distance education program. There is no doubt that student sin a fully online/distance program experience loneliness. Studies show that they often feel isolated from their peers, which negatively impacts their success in their courses and degree programs(Kafumann & Vallade, 2020). How can we support these students who don’t have university support systems nearby? They can’t join a club or Greek organization. They often live hours away from campus. Even those who live close by, are often work full-time while also attending college. Others are raising families while earning their degrees. What can we do, as faculty, administrators, and student support personnel to help these students in their educational journey?
Possible Solutions
I don’t claim to have all of the answers. After almost 20 years in virtual/online education, I do have a few ideas that have worked in the past with struggling students.
- Practice empathy – we’ve all had difficulties in our lives. Remember that our students are humans. They will have unexpected challenges along the way. Do your best to work with them and offer flexibility in these situations.
- Direct them to services available through your institution – most of our institutions have an Office of Student Services (or similar) that provides support for academic needs. They also help students find activities and engagement opportunities. They can help them connect with student government organizations, and of course, mental health support.
- Take the Initiative – Students won’t always let you know that they are struggling. If you suspect something is wrong, reach out to your students. They will likely be relieved that someone cared enough to ask. If your questions upset them, simply apologize. Then, remind them that your job is to help them succeed and that you were concerned about them.
Expert Recommendations
There are also research-based recommendations. Listed below are suggestions from Willa Lewis in her dissertation entitled First-Time Online Students’ Perspectives towards Social Presence and Satisfaction:
- Provide timely feedback
- Ensure that you receive thorough training on the technology that you use for course delivery
- Rely on Universal Design Learning Experiences to ensure students find it easy to navigate online courses
- Instructors must participate regularly in their courses in discussion forums, using announcements, and posting videos with their own face and voice
- If possible, instructors should provide a synchronous option on a consistent basis, such as a Zoom or Microsoft Teams virtual office hours. Record these meetings for students who can’t attend (Lewis, 2019).
These are just a few ideas about how to help our online/distance/virtual students to feel less isolated in their courses. I’m sure that you may have even more great ideas! What are your thoughts on supporting online students who have the same feelings of overwhelm as on-campus students? How can we help them along their journey to success?
Sources
Barth, F. Diana, L.C.S.W. “I’m so Homesick! Freshman Blues and Psychological Growth,” Psychology Today, September, 4, 2010. https://www.psychologytoday.com/us/blog/off-the-couch/201009/im-so-homesick-freshman-blues-and-psychological-growth .
Blythe, Kierah. “The Freshman Blues: Ways to Combat Depression in College – HBCU Pulse.” HBCU Pulse, September 23, 2018. https://hbcupulse.com/2018/09/23/freshman-blues-ways-combat-depression-college/#google_vignette .
Hanson, Melanie. “College Dropout Rates” EducationData.org, August 16, 2024,
Kaufmann, Renee, and Jessalyn I. Vallade. 2020. “Exploring Connections in the Online Learning Environment: Student Perceptions of Rapport, Climate, and Loneliness.” Interactive Learning Environments 30 (10): 1794–1808. doi:10.1080/10494820.2020.1749670.
Lewis, Willa A. “First-Time Online Students’ Perspectives towards Social Presence and Satisfaction.” Dissertation, ProQuest, 2019. https://universityofsaintfrancis.on.worldcat.org/oclc/8514717115.
Ruiz, Michelle. “What No One Tells You about Freshman Year in College.” Seventeen, August 4, 2016. https://www.seventeen.com/life/school/news/a36753/what-no-one-tells-you-about-the-first/ .
Sherif, Haley. “Feeling Lonely in College? – Educational Advocates.” Educational Advocates -, September 10, 2024. https://educationaladvocates.com/feeling-lonely-in-college-tips/ .